Rich Packing welcomed a distinguished Spanish executive from a top-tier supplement production and packaging enterprise this week. The delegation's focused visit centered on rigorously evaluating Rich Packing's RPP-350 Tube Filling Machine, which is engineered specifically for effervescent tablets. Accompanied by Sales Manager Marry and Senior Engineer Mr. Yang, the visit combined technical validation, live demonstrations, and strategic discussions on EU-market compliance.
The visiting executive represents a Barcelona-based innovator in nutritional supplements, servicing major EU retailers and e-commerce brands. With effervescent tablets forming 40% of their product portfolio, the company prioritizes packaging that combats humidity-induced degradation during storage and transit. Their search for automation partners led them to Rich Packing, recognizing its specialization in hygroscopic material handling' and adherence to EU GMP standards.
During the visit, the Spanish client was particularly focused on evaluating the operational quality and ease of use of Rich Packing’s effervescent tablet tube filling machine.
Engineer Mr. Yang showcased the machine’s industry-leading design, emphasizing features critical for effervescent stability such as:
• Fully Enclosed Stainless Steel Construction: The outer casing is completely enclosed with stainless steel, and the internal worktable is also made of stainless steel. This design ensures a glossy, easy-to-clean surface and effectively prevents cross-contamination, fully complying with GMP standards.
• Transparent Observation Window: Equipped with a clear plexiglass window, the machine allows real-time monitoring of tablet conditions. The front panel can be fully opened for easy access, simplifying internal cleaning and routine maintenance.
• Ergonomic Control Layout: All control elements and operating components are arranged in a user-friendly and logically structured manner, ensuring ease of use and efficient operation.
• Variable Frequency Speed Control: The machine uses a frequency conversion system for precise and reliable electronic speed adjustment. This enables stable rotation, safe operation, and simple speed regulation.
• Compact and User-Friendly Design: This effervescent tablet packing machine is compact, lightweight, and easy to operate and maintain. It produces tablets with smooth surfaces, consistent weight, no cracking, and no sticking to the mold.
During the visit, the Spanish client, accompanied by our senior engineer Mr. Yang, had the opportunity to conduct a hands-on exploration of the machine in a live testing environment. The session wasn’t just a demonstration, it was an interactive training. The client actively operated the machine under Mr. Yang’s guidance, gaining firsthand understanding of how to manage operation, ensure consistent performance, and maintain the equipment for long-term reliability.
After the training for this advanced effervescent tablet tube filling machine, the client expressed great satisfaction with both the machine’s quality and the support received during the visit. He commented that, “I’m impressed not only by how smoothly and precisely the machine runs, but also by the professionalism of Rich Packing’s technical team. The training was detailed, easy to follow, and very practical. This visit has really confirmed the machine’s value to our production line.”
After the training, the client emphasized how important such face-to-face technical support and after-sales training are when choosing an equipment partner. The performance of the tablet tube filling machine, combined with Rich Packing’s hands-on technical guidance, left a strong impression.
Before departing, the client stated that he would return to Spain to present his findings to the company’s board of directors, with a strong recommendation to move forward with an official purchase order from Rich Packing.
This visit marks a promising step toward long-term cooperation, showcasing not only the advanced capabilities of our tube filling equipment but also the strength of Rich Packing’s comprehensive after-sales service from machine installation and configuration to ongoing technical support. It reaffirms our commitment to being a reliable partner for global supplement manufacturers and we welcome our clients around the world to have a real site inspection at our facility.
E-mel : manager@richpacking.cn
Building D, No. 226, Beishan Qiaotou Street, Haizhu District, Guangzhou City, Guangdong Province, China
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